Delivery

How we ship

The arithmetic behind the delivery estimate, and what happens when it slips.

The numbers

Order handling1-2 business days before the parcel is handed to a courier

Courier transit3-9 business days, depending on the destination

Total estimate4-11 business days from the day the order is placed

Order cut-offOrders placed after 3:00 PM IST start handling the next working day

Free deliveryOrders of ₹999 and over

Below thatA flat delivery charge of ₹49

Ships fromIndore, Madhya Pradesh

Cash on DeliveryAvailable for eligible orders and PIN codes, with no additional COD fee

How the estimate is built

We publish the working, not just the answer — 1-2 business days handling, 3-9 business days transit, 4-11 business days in total. Treat both ends of that range as an estimate. Courier backlogs, festival traffic and weather all stretch it, and none of them are within our control.

There is one dispatch point, Indore, Madhya Pradesh, and two carriers behind it — India Post and a private courier — chosen by destination.

In the carton

Acrylic is the fragile part of this catalogue, so cases ship in a moulded insert and carts travel with the castors packed separately.

Acrylic is the fragile part of this catalogue. Display cases travel in a moulded insert, and rolling carts go out with the castors packed separately so they cannot punch through the carton wall in transit. It makes the box larger than the product looks.

Paying on arrival

COD is available for eligible orders and PIN codes, with no additional COD fee. Payment is made to the delivery agent when the parcel arrives. Where a PIN code is not served for COD the checkout will not offer it.

When something breaks

If something arrives broken, write within 48 hours with photographs of both the packaging and the contents. An unboxing video is the single most useful thing you can send. We assess it and issue a replacement or refund where the claim holds.