Our trading terms

Who you are dealing with

Suvora Harbor trades from G2-G7 Giriraj Grande Scheme no 54 Vijay Nagar Near satya sai square, Indore, Madhya Pradesh 452010, India and is the seller of record for every order placed on this site. We are an online-only retailer and do not operate a customer-facing showroom. The address below is our business and order fulfilment address.

Orders and pricing

The contract forms at the moment we email your order confirmation. Figures on this site are in Indian Rupees for the goods. Delivery is added visibly at checkout, never afterwards.

We build listings from supplier data, and occasionally that data is wrong. A clear pricing or specification error gives us the right to cancel and refund the order in full within 5-7 business days.

Specifications

We publish supplier specifications unchanged. We are glad to compare a listing against your requirement, but a guarantee that something will fit or perform in your situation is beyond what a retailer can give.

We do not offer an additional warranty through our store. Where a warranty is stated on a product page it applies on its own terms.

What a listing figure does and does not mean

Nothing sold here is a medical device and no treatment claim is made. Facial rollers, gua sha tools and derma rollers are listed as grooming accessories, which is what they are.

What we ask of you

Your side of it: address and phone number correct, parcel inspected when it arrives. Our text and images are not for reuse, and our goods are not to be resold as another brand’s.

Where liability sits

Nothing in these terms limits any consumer rights that cannot lawfully be excluded under applicable Indian law. Where permitted by law, our liability for a product-related claim is limited to the amount paid for the affected product.

Law and jurisdiction

This agreement runs under Indian law, including the Consumer Protection Act, 2019, the Information Technology Act, 2000 (IT Act 2000) and the Digital Personal Data Protection Act, 2023 (DPDP 2023). Subject to mandatory consumer rights and jurisdiction rules that apply, courts in Indore, Madhya Pradesh will hear any dispute.