Common questions
Questions we are asked most
The questions we actually get, answered with the same figures used everywhere else on this site.
Before you order
How long will delivery take?
Dispatch is from Indore, Madhya Pradesh. Allow 1-2 business days for us to pack and 3-9 business days for the courier, giving 4-11 business days overall as an estimate.
What will I pay for delivery?
Free above ₹999. Below it, ₹49 flat — and you see the figure before the order is placed.
Are cosmetics included with the organisers?
No. Items shown inside an organiser in product photography are there to show scale and are not part of the order.
Which payment methods do you take?
Two methods: UPI at checkout, or Cash on Delivery where the PIN code supports it. Cards are not accepted and no card data is collected here. There is no COD surcharge.
Do you issue GST invoices?
We cannot. Suvora Harbor is not currently registered for GST, so no GST is added and there is no GSTIN to print on an invoice. An order invoice travels with the parcel instead.
How long do I have to return something?
Tell us within 10 days of delivery. The item does not have to be back with us inside that window — contacting us in time is what counts. For a change-of-mind return the item must be unused, in original packaging with invoice. A damaged, wrong or incomplete order is not held to that condition.
After delivery
Can brushes be returned if they do not suit me?
Brushes, sponges and puffs are sealed hygiene items. Once the seal is broken we cannot accept them back, even unused.
Do the facial tools make any medical claim?
No. We list them as grooming and beauty accessories. Nothing we sell is a medical device and we make no treatment claim.
Is an exchange possible?
No exchanges. Send the item back under the return policy, then order the one you actually want.
My parcel arrived damaged. What now?
Write to [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video helps a claim along but is not a requirement. We arrange a replacement or refund where applicable, and we pay the return postage on a confirmed fault.
Do you have a shop I can walk into?
No. We are an online-only retailer and do not operate a customer-facing showroom. The address below is our business and order fulfilment address.
What is the refund timing?
For a cancellation, 5-7 business days. For a return, 7 business days counted from when the item is back here and checked.