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Suvora HarborMakeup storage & beauty tools · Indore
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Display CasesMakeup BrushesSponges and BlendersCosmetic OrganizersFacial DevicesFacial ToolsSponges and PuffsBeauty Tools and DevicesVanity Storage and OrganisersBrush CareShaving and DermaplaningMakeup SetsCosmetics Full catalogue

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Tracking

Following your parcel

The timeline of an order, and the point at which a courier link appears.

Order ID versus tracking number

Order ID

  • Issued by us on your order confirmation email
  • Use it in any message to us
  • It exists from the moment the order is confirmed

Tracking number

  • Issued by the courier once the parcel is collected
  • Use it on the courier website
  • It does not exist until dispatch, which is 1-2 business days after ordering

How to check where your order is

  1. Handling. For the first 1-2 business days the order is with us being picked and packed. There is no tracking number yet, and that is normal.
  2. Dispatch. Collection triggers the tracking email. After that the parcel is in the courier network for 3-9 business days.
  3. Past the estimate. If the parcel has passed 4-11 business days from the order date, write to [email protected] with your Order ID and your order email and we will chase the courier.

How this catalogue travels

A rolling cart is a heavy consignment and often routed by surface. Expect it at the slower end of the transit range while a brush set from the same order arrives early.