Acrylic is the fragile part of this catalogue, so cases ship in a moulded insert and carts travel with the castors packed separately.
What that means in transit
Acrylic is the fragile part of this catalogue. Display cases travel in a moulded insert, and rolling carts go out with the castors packed separately so they cannot punch through the carton wall in transit. It makes the box larger than the product looks.
When it arrives
Check the parcel on delivery where you can. Transit damage is far easier to settle when it is found at the door, and photographs of the outer carton help a great deal. Report anything wrong within the damage window on the shipping policy page.
If something is broken
Send photographs of the packaging and of the item. An unboxing video is not required but settles almost every claim immediately. On a confirmed fault we pay the return postage and either replace or refund.